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FAQS

Find the answers here

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find an answer, please get in touch with us and we will get back to you as soon as possible.

How can I place an order?

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You can place an order directly through our website by browsing our collections and adding items to your cart. For bespoke orders or customizations, please contact us at through the chat option.

What is your return policy?

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We accept returns within 1 day of delivery for ready-to-wear items, provided they are unused, unwashed, and in their original condition with all tags intact. Customized or bespoke items are not eligible for returns. 

How long will it take to receive my order?

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Delivery times vary based on the type of order and your location. Ready-to-wear items are typically dispatched within 3-5 business days, while customized orders may take longer. Domestic shipping usually takes 5-7 business days, and international shipping can take 10-15 business days.

What are your payment options?

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We accept all major credit and debit cards, net banking, and UPI. For international orders, we accept payments via PayPal and international credit cards.

How can I track my order?

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Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

How can I contact customer service?

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You can reach our customer service team by email (couturemiraaya@gmail.com) or by phone (+91 7398669212). Our team is available Monday to Friday from 9 AM to 6 PM IST.

What is your refund policy?

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NO RETURN NO EXCHANGE.

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